1. Can I purchase products directly from the Games and Gifts website?

Answer: No, currently, customers can only select products from the Games and Gifts website and pick them up from our physical store. We do not offer shipping or delivery services at this time.

2. What currency are the prices listed in on the Games and Gifts website?

Answer: The prices of products listed on our website are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST), providing transparency and clarity for our customers.

3. Is there a checkout process on the website?

Answer: No, there is no traditional checkout process on the Games and Gifts website. Customers can select products and choose the option to pick them up from our physical store. Payment is made at the time of pickup.

4. Are refunds available for products purchased from Games and Gifts?

Answer: No, refunds are not available. However, we offer exchanges for products within 48 hours of pickup from the physical store, subject to product availability and our exchange policy.

5. Do I need to create an account to make purchases on the website?

Answer: No, customers are not required to create an account on the Games and Gifts website to make purchases. Simply select your desired products and proceed to pick them up from our physical store.

6. How are pricing discrepancies handled between the website and the physical store?

Answer: While we strive to ensure the accuracy of pricing information on our website, please note that prices listed online may not always reflect the most current pricing available at our physical store. Customers are responsible for paying the listed price of products at the time of pickup.

7. Can I exchange products if I'm not satisfied with my purchase?

Answer: Yes, we offer exchanges for products within 48 hours of pickup from our physical store. Exchanges are subject to product availability and our exchange policy.

8. How can I get in touch with customer service if I have further questions?

Answer: For any additional questions or inquiries regarding our products or terms and conditions, please feel free to contact Games and Gifts through our chat support option on the website or reach out to us via email or phone. Our customer service team is here to assist you.